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PRIVACY 
POLICY
 



INFORMATIONS RELATING TO PERSONAL DATA
 

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In accordance with the General Data Protection Regulation (GDPR) in force since May 25th, 2018 and reinforcing the Data Protection Act of January 6th 1978.

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| Who is responsible for processing your data?

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The data controller is LUDAS FAWKS® STUDIO. The contact details for LUDAS FAWKS® STUDIO are as follows: see above.

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LUDAS FAWKS® STUDIO informs the user that a data protection officer has been appointed, and that he can explain to him any questions relating to the processing of his personal data.



| What type of personal information does LUDAS FAWKS® STUDIO collect?

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LUDAS FAWKS® STUDIO may collect personal information from users of the website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth and gender; this, when the user visits the site, registers, places an order online, contacts LUDAS FAWKS® STUDIO or participates in promotions, contests, or surveys of LUDAS FAWKS® STUDIO. In addition, LUDAS FAWKS® STUDIO collects all information relating to site navigation and brand interactions. All personal data collected by LUDAS FAWKS® STUDIO comes from the user, with the exception of contact details which may be provided to us by friends or family members:

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– For sending a gift voucher or other type of gift.



| For what purpose do we process personal data?

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The user's personal data will be processed for the following purposes, as the case may be :

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  • Management and sending of information on exclusive promotions, the latest news and personalized information adapted to the profile, interests and needs of the user and client via e-mail, SMS or postal mail. The sending of this information will involve the development of user profiles which consists of the use of personal data, the history of their purchases if necessary, as well as information relating to their navigation on the SITE in order to evaluate certain aspects of their personal preferences with the aim of offering them commercial communications tailored to their profile.

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  • Communications to the customer will be personalized in terms of content, products or services according to their areas of interest.

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  • Respond to the exercise of the rights of access, modification, cancellation and opposition, as well as questions and complaints.

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  • Management and issuance of documents attesting to the sale: digital ticket, invoice.



| How long will we keep the data?

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LUDAS FAWKS® STUDIO will retain personal data only for as long as reasonably necessary to meet the needs of answering any questions or solving problems, necessary improvements, activating services and meeting the requirements of the applicable legislation. This means that personal data may be retained for a reasonable time even after the user has ceased to use the services of LUDAS FAWKS® STUDIO or the site. After this period, personal data will be blocked from all LUDAS FAWKS® STUDIO systems.



| What makes the processing of this data necessary?

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LUDAS FAWKS® STUDIO relies on the necessary bases mentioned below in order to be able to process personal data :


Execution of the contract

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The legal basis for the processing of personal data collected is the execution of the service contract. In this regard, the user is obliged to provide the data necessary for its execution. If he does not provide this data (postal address, email address, first and last name), it will not be possible to perform the service.


Legal obligations

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The management and issuance of the invoice is based on the legal obligation of LUDAS FAWKS® STUDIO in the context of its relationship with customers.


Consent

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For the following purposes, the legal basis for the processing of the user's personal data will be the consent of the latter, in the event that he has given it:

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– Management of registration on the site.

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– Management of the sending of information on exclusive promotions, the latest news and personalized information adapted to the user's profile.

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– Response to the exercise of the rights of access, modification, cancellation and opposition, as well as to the questions and complaints of the user.

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– Management and issuance of documents attesting to the sale: digital ticket.

– Management of the wi-fi service in the LUDAS FAWKS® STUDIO agencies.

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The user's withdrawal of consent to this processing will not condition the performance of the contract concluded between the user and LUDAS FAWKS® STUDIO.


Legitimate interest

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For the following purposes, the legal basis for the processing of the user's personal data will be the legitimate interest of LUDAS FAWKS® STUDIO, in particular with regard to :

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  • Sending satisfaction surveys on the services used by LUDAS FAWKS® STUDIO customers in order to ask for their opinion and improve them.

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Our legitimate interest consists in being able to guarantee that our site remains safe, and to be able to help LUDAS FAWKS® STUDIO to understand the needs, expectations and level of satisfaction of users, in order to improve its services and performances. All these actions are carried out in the purpose of improving the level of customer satisfaction and ensuring a unique browsing and shopping experience.



| To which recipients can we communicate the data?

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The user's personal data may be transferred/communicated to the following recipients:

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  • LUDAS FAWKS® STUDIO

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  • Administrations and public bodies when required by tax, labor, social security or any other applicable regulations.

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  • Companies in charge of data processing, such as franchisees and suppliers, service providers of LUDAS FAWKS® STUDIO (courier companies, communication sending companies, agencies, profiling companies, etc.).

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Data is not transferred internationally, and LUDAS FAWKS® STUDIO does not sell customer data to third parties.



| How does LUDAS FAWKS® STUDIO protect personal data?

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The site uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms in order to prevent unauthorized access to data and to guarantee the confidentiality of the same. To this end, the user accepts that LUDAS FAWKS® STUDIO collects this data for the purpose of the corresponding authentication of access controls. In addition, any transaction made on the site will be carried out through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding institution. LUDAS FAWKS® STUDIO claims to have adopted all the technical and organizational measures necessary to ensure the security and integrity of the personal data processed, and to prevent their loss, alteration and/or access by unauthorized third parties.

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You are the holders of the rights set out below, which can be exercised at the e-mail address: legal.department@ludasfawks.pictures. You have options for erasing your personal data in your customer area (GDPR).

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  • Access rights : You have the right to know whether LUDAS FAWKS® STUDIO is processing personal data about you or not, as well as to access the personal data LUDAS FAWKS® STUDIO has about you.

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  • Right of rectification : You have the right to ask LUDAS FAWKS® STUDIO to rectify personal data when it is inaccurate, or to complete it if it is incomplete. If you are registered on our SITE, it will be easier for you to correct them directly by modifying your profile.

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  • Right to deletion / right to be forgotten : You can ask us to delete personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

  • Right to limitation : You have the right to request the limitation of data processing. In this case, we will keep them only for the exercise or defense of claims.

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  • Right to portability : You have the right to receive the personal data in a structured format, of common use and mechanical reading, and to transmit them to another controller when the processing is based on consent or on a contract, and is carried out by automated methods.

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  • Right of opposition : You can object to the processing of personal data based on the public or legitimate interest of LUDAS FAWKS® STUDIO, including the development of profiles. In this case, LUDAS FAWKS® STUDIO will stop processing the data, except for compelling legitimate reasons or for the exercise or defense of possible claims.

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  • Automated individual decisions : You have the right not to be subject to a decision based solely on automated processing, including profiling, which would bring legal consequences to you or similarly affect you. However, it will not be possible to exercise this right in the following cases: if the decision is necessary for the conclusion or performance of a contract between you and LUDAS FAWKS® STUDIO; if authorized by the law applicable to LUDAS FAWKS® STUDIO provided that appropriate measures are established to guarantee the rights, freedoms and legitimate interests; if it is based on your explicit consent.

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  • Right to Lodge a Complaint : You have the right to lodge a complaint with the French Data Protection Agency.

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To process the request, we may ask you to prove your identity.

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| What are your rights regarding personal data?
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